Château du Breuil commits to reply to any question or complaint made by its clients, in accordance with the CCRIE charter. Our general terms and conditions of sale set out the conditions for all:
Orders,
Payments,
Deliveries,
Returns and refunds
Our general terms and conditions of sale guarantees that any product order placed by a buyer with “CHÂTEAU DU BREUIL SAS” implies the client’s definitive and irrevocable agreement to all of the terms and conditions presented hereafter. The prices shown are inclusive of French VAT.
A. Ordering procedure
A-1 The buyer can place an order with the Château du Breuil company and pay for their purchases:
Online by credit or debit card, directly through our secured Credit Agricole bank payment system. The buyer fills out an order form, then pays using a credit or debit card through a secure transaction guaranteed by our partner. Or through credit or debit card, by sending the “deferred payment” form (to be printed from our website: www.chateau-breuil.fr) by fax or post. Faxes should be sent to the following number: +33 (0)2 31 65 60 06.
Alternatively, post can be sent to the following address:
Château du Breuil 14130 Le Breuil en Auge (Calvados-France)
Or by cheque made out to “Château du Breuil SA”, accompanied by the printed version of the online form.
The above should be sent to:
Château du Breuil 14130 Le Breuil en Auge (Calvados-France).
NB: In this situation, we will deliver your order as soon as the cheque is received.
By telephone, by stating the type, quantity and unit price of the products you wish to order, and giving the card details to the operator to settle the total cost of the order.
A-2 Orders made through one of the four methods set out above are irrevocably binding.
A-3 Order confirmation will be made by the Château du Breuil company by the time of delivery at the latest.
B. Product Information
B-1 The Château du Breuil company’s terms and conditions of sale shows the products for sale on its website with the product features in compliance with article L111-1 of the Consumer Code, which stipulates that potential buyers should be aware of the main features of the products they wish to purchase before placing any firm order.
B-2 The Château du Breuil company describes the items for sales as accurately as possible. However, should there be any error in a product description, Château de Breuil cannot be held liable.
B-3 The buyer is solely responsible for choosing and buying a product. The Château de Breuil company is not liable for the buyer’s inability to use any product purchased, for whatever reason.
B-4 Château de Breuil commits to notifying its clients by email if an ordered product is not available.
C. Prices
C-1 Products’ sale prices are automatically expressed in Euros, inclusive of VAT.
C-2 Products’ prices can change at any time.
The sales price applied to a purchase of a product is that stated online:
– at the time the order is registered on the internet.
– when Château du Breuil S.A. receives the fax for fax orders.
– at the time that the telephone order is registered, for telephone orders.
C-3 The product’s sale price represents the price excluding any delivery charges.
C-4 Delivery charges are the responsibility of the buyer and invoiced in addition to the products’ sales price.
Delivery charges vary according to the number of items to be delivered and the total price of the order. By our general terms and conditions of sale, the buyer will always be informed of the order’s delivery charge, before the order is definitively registered and payment for the total purchase price will be required of the buyer, this consisting of the price of the ordered products and the delivery charges. Therefore, confirmation of acceptance of payment of the order by the buyer implies that the buyer accepts the payment of the relevant delivery charges. Delivery charges cannot therefore constitute a valid reason to cancel the order after it has been definitively accepted and registered.
D. Payment conditions
D-1 All purchases made from the Château de Breuil company are to be paid at the time of the order.
Products cannot be delivered to a buyer if the buyer has not paid the sales price (including VAT), as well as any delivery charges, in full.
D-3 The Château de Breuil company reserves the right to suspend the processing of orders and deliveries in the case of refusal of payment by credit or debit card from the officially accredited organisations, or in the case of non-payment.
The Château de Breuil company reserves throught its terms and conditions of sale the right to refuse to make a delivery or to fulfil an order from a buyer who has not completely or partially paid for a previous order, or with whom there is an ongoing payment dispute.
E. Delivery
E-1 Products bought from the Château de Breuil company can only be delivered to mainland France and certain countries listed in the “Delivery countries” drop-down menu on the electronic order form.
E-2 The Château du Breuil company commits to delivering any product within 30 working days.
If the time period is not respected, the client can terminate the contract and request a refund. This should be done within 14 days following the termination of the contract. If the Château du Breuil company does not refund the full amount paid by the consumer, this amount is increased by 10% if the refund is made within 30 days of this, 20% within 60 days, and 50% beyond this.
E-3 The delivery is considered to be completed as soon as the merchandise is presented to the buyer. The recipient is requested to sign a delivery slip to confirm the delivery.
The client is obliged to check the conformity and the condition of the delivered goods at the time of delivery, before signing the delivery slip.
E-4 Any anomaly in the delivery (damage, damaged package, broken products) must be hand-written on the delivery slip along with the client’s signature, or else within 3 working days following the delivery by registered letter with acknowledgement of receipt to:
Château du Breuil 14130 Le Breuil en Auge (Calvados-France)
In the event of any breakage or missing goods, the client can refuse to accept the goods.
The delivery company’s details are found on the delivery slip, or on the order confirmation, or on the invoice.
F. Delivery errors
F-1 The client must make any claim of delivery error and/or non-conformity of the type or quality of the products with respect to the information on the delivery slip to the Château du Breuil company on the day of the delivery or 3 working days after the delivery at the latest.
F-2 This claim should be made to the Château du Breuil company by letter to the following address, and should include the order number and the email address of the claimant:
CHÂTEAU DU BREUIL S.A.S.
14130 Le Breuil en Auge
FRANCE
F-3 Any claim made that does not respect the rules set out above and within the given timeframe may not be taken into account and will release the Château du Breuil company from any responsibility vis à vis the buyer.
G. Withdrawal clause
G-1 Legal conformity guarantee: the Château du Breuil company is obliged to deliver goods that conform to the contract and to respond to any lack of conformity that exists at delivery (article L.217-4 Consumer Code).
This guarantee applies for two years following delivery of the goods (article L.217-2 of the Consumer Code).
G-2 Products bought on the server of the Château du Breuil company are subject to the right of exchange and refund as provided for by the law, within 14 working days following receipt of the product.
The buyer can use the following form: returns form.
G-3 When the right of withdrawal is exercised, the Château du Breuil company must reimburse the consumer for all sums paid, including delivery costs, without undue delay and at the latest within 14 days from the date on which it is informed of the consumer’s decision to withdraw.
G-4 The costs of returning the products under the withdrawal clause shall be borne by the buyer.
G-5 On receipt of the product returned by the buyer, the Château du Breuil company will send a confirmation of product receipt email, fax or letter to the buyer.
This confirmation will clearly provide the following information:
If the product has been received and if the conditions required to obtain a refund are meet (product whole, packaged, and in perfect condition for resale)
Or, if the product has suffered damage, is incomplete, or the packaging has been damaged, the Château du Breuil company will indicate whether it accepts this return (if refused, the product will be returned to the client). In the case of breakage during transport, the Château du Breuil company will send an identical replacement order as soon as possible.
G-6 The Château du Breuil company will provide any refund using the same payment method as that used by the consumer for the initial transaction, unless the consumer gives express agreement for another payment method to be used, so long as the refund does not result in any fees for the client.
H. Data Protection Act
You have a right to access, modify, rectify and delete any data about yourself (art. 34 Data Protection Act). In order to exercise this right, contact “Château Du Breuil 14130 Le Breuil en Auge” or send us an email at info@chateau-breuil.fr
ADMINISTRATIVE QUERIES:
CHATEAU DU BREUIL S.A.S.
14130 LE BREUIL EN AUGE
FRANCE
Société Anonyme with a capital of 2 835 000 Euros.
Telephone: 02 31 65 60 00
Fax: 02 31 65 60 06
Website: www.chateau-breuil.fr
E-mail: info@chateau-breuil.fr
RCS HONFLEUR B 475 450 227
VAT: FR 31475 450227
Declaration n° 644770 to the C.N.I.L. (French data protection agency) under the Data Protection Act of 6 January 1978.
Director of the Internet publication:
Mr Didier Bédu
Editorial director:
Mr Didier Bédu.
info@chateau-breuil.fr
Find also our legal notice here.
